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The Swiss Federal Railways (SBB) seek to make the website of their BIM program more user-friendly and to better align its content with the needs of its target groups. We supported SBB with the conceptual work as well as in creating text and graphics for the implementation. We conducted interviews with users to ensure that the new web contents are tailored to the BIM@SBB target groups. Cross-departmental cooperation additionally ensured the necessary knowledge transfer between BIM experts and communications specialists.

Our services

  • Interviewing users to determine their needs
  • Creating proto personas of the target groups
  • Conducting a workshop on content conception and structure
  • Writing web content
  • Creating infographics and illustrations
  • Providing content support for CMS implementation
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